Guest Services Executive (Front Desk)

PARKROYAL PICKERING HOTEL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier hospitality group in Singapore seeks a Front Office Associate to manage guest check-ins/ check-outs and assist with guest inquiries. The ideal candidate will have 1-3 years of experience in a similar role, preferably in a 5-star hotel, and possess excellent communication and interpersonal skills. This position requires working rotating shifts, including weekends and public holidays.

Qualifications

• 1 to 3 years of experience in a similar role, preferably in a 5-star hotel.
• Basic knowledge of Microsoft Office applications.
• Ability to work rotating shifts including public holidays and weekends.

Responsibilities

• Process guest check-ins and check-outs including resolving any charges.
• Answer and process guest calls and requests courteously.
• Coordinate with Housekeeping regarding room readiness.

Skills

Excellent communication skills

Interpersonal skills

Basic computer literacy

Ability to work independently

Education

GCE N/O Levels

Job description

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• GCE N/O Levels or fresh graduates are welcome
• Basic computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts (4 days work week) including public holidays and weekends

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.