Guest Services Executive

Studio M Hotel Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier city hotel in Singapore is looking for a front desk officer. The role involves greeting guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. Ideal candidates will possess strong communication skills and a passion for providing exceptional service in the hospitality sector.

Qualifications

• Strong communication skills and a friendly demeanor.
• Ability to handle guest complaints and resolve issues.
• Experience in hospitality or front office operations.

Responsibilities

• Greet guests warmly and professionally.
• Perform check-ins and check-outs accurately.
• Manage and resolve guest complaints promptly.

Job description

Job Description

• Always greet guest in a friendly and professional manner according to Studio M standards
• Engage with each guest as a unique individual and listen attentively to their request
• Perform accurate check in and checkout of guest daily
• Answer all incoming and outgoing calls in timely and professional manner
• Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team
• Run daily reports to check reservations for accuracy and identify any special request
• Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of each shift
• Listen to guest’s complaint or concerns and resolve their issue in a timely manner
• Promote healthy upselling program in the department
• Encourage all guests to enroll Loyalty program
• Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments
• Keep track of guest lost & found items
• Manage guest information regularly and accurately
• Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more