Guest Services Assistant

YORK HOTEL (PRIVATE) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Guest Service Associate responsible for efficiently welcoming guests and providing exceptional customer service throughout their stay. Candidates should possess strong customer service skills, be proficient in basic PC applications, and be flexible with working hours. This role ensures a smooth process during check-in, check-out, and overall guest inquiries.

Qualifications

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.

Responsibilities

• Responsible for efficient rooming of guests.
• Prepares and maintains accurate records related to guests’ stays.
• Ensures consistency in service delivery across guest services.

Skills

Customer service skills

Interpersonal skills

Basic PC applications

Job description

Job Summary

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

Others

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

Requirements

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.