Guest Services Agent - Front Office

Holiday Inn Singapore Orchard City Centre; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel brand located in Singapore is seeking a Guest Services Agent. This role involves assisting guests with check-ins and check-outs, managing guest inquiries, and enhancing customer experiences. Candidates should possess strong communication skills and be computer literate. In return, the hotel offers a competitive salary and benefits package, including duty meals, birthday leave, and employee discounts. Join a global hospitality company and explore growth opportunities within the organization.

Benefits

Duty meals

Birthday Leave

Monthly LOVE Hour

Medical benefits

Dental benefits

Optical benefits

Insurance Coverage

F&B Discount

Special Employee Rate

Qualifications

• Prior experience with general knowledge of front office operations will be an advantage.
• Able to read, write and communicate in English.
• Computer literate.

Responsibilities

• Assist the Guest Services Supervisor/Manager.
• Greet, register guests, and confirm payment details.
• Handle guests' complaints or direct them as needed.
• Interact with guests at the lobby.

Skills

Customer interaction

Communication skills

Team management skills

Service orientation

Job description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Guest Services Agent who is hands on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Responsibilities include, but are not limited to:

• Assist the Guest Services Supervisor/Manager to upsell premier room guests to club room
• Take care of cash float and ensure it has the amount of cash specified by supervisors/manager at the end of the shift
• Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for supervisor to do room allocation daily
• Greet, register guests and confirm their particulars and payment details when they check in. Issue keys to guests
• Print and confirm details of payment and bill for guests when they check out
• Explain hotel's facilities and their location to orientate guests
• Interact with guests at the lobby when not occupied with check in/out duties at the reception
• Answer any guests' enquiries when they come to the reception desk
• Handle guests' complaints or direct them to DM
• Encourage guests to pay the check out bill by credit card in their home currency to meet DCC targets

What We Need From You

• Prior experience with general knowledge of front office operations will be an advantage.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Able to read, write and communicate in English
• Excellent communication, team management skills and service orientation
• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.