Guest Service Team Leader (Front Office)

UOL CLAYMORE INVESTMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Guest Service Team Leader to supervise Front Desk operations and ensure excellent arrival and departure experiences for guests. The ideal candidate has a minimum of two years' experience in a similar role and a good knowledge of the OPERA System. Join our team to contribute to exceptional guest service in a vibrant environment.

Qualifications

• Minimum of two years of related experience in a guest service role.
• Excellent knowledge of the OPERA System.

Responsibilities

• Assist in supervising the Front Desk operation.
• Conduct handovers between shifts and ensure team communication.
• Maintain Front Desk supplies and conduct weekly inventory.
• Coordinate with Housekeeping for group arrivals.
• Conduct daily briefings for Front Office staff.

Skills

Interpersonal skills

Communication skills

Guest service orientation

Ability to anticipate guest needs

Tools

OPERA System

Job description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Guest Service Team Leader assist in supervising the Front Desk (Reception) operation and communications to ensure positive arrival and departure experience for all guests.

Our Expectations:

• Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.
• Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.
• Ensure that all current promotional and or activity information is communicated to the team.
• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.
• Prepare group pre-registration as directed by the Front Office Manager.
• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis by conducting weekly inventory of supplies eg: Key Cards, Key cards holder, Letter head, registration card etc.
• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.
• Assist Guest Service Ambassador at the front desk with check - in, check outs and cashiering work as and when required.
• Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured.
• Check the details of Guest Service Ambassador cashier’s work and ensure supporting documents for city ledger/paid outs are attached and followed as per policies.
• Conduct daily briefing for all Front Office staff in the absence of the Guest Services Manager and/or Front Office Manager.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated Guest Service Team Leader with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience with good knowledge of the OPERA System, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.