Guest Service Supervisor

adecco; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a candidate for a front-line customer service role located in Central Singapore. The position offers a gross salary of up to $3,300 and involves managing a team of staff, handling POS operations, and ensuring customer satisfaction. Ideal candidates should have at least 2 years of experience in customer service, preferably within hospitality, and possess strong interpersonal skills. The role requires flexibility with work hours, including weekends and public holidays.

Benefits

Completion bonus

Qualifications

• 2 years of front line/customer service experience, preferably in hospitality.
• Experience in handling various payment modes.
• Good communication skills.

Responsibilities

• Opening and closing of POS system.
• Check and update briefing notes.
• Activate and deploy up to 10 - 16 staff per day.
• Arrange training or other admin for new trainees.
• Inventory check and update.
• Daily summary report.
• Daily gallery checks.
• POS report checks.

Skills

Strong interpersonal skills

Bilingual proficiency

Service delivery skills

Problem resolution skills

Good telephone etiquette

Flexible customer interactions

Bilingual

Flexible in customer interactions

Tools

Microsoft Office

Point of Sale Systems

Digital technologies

Job description

Join us if you have passion in front-line customer service / hospitality industry / looking for job advancement!

Our client is a well-established custodian of Singapore's heritage, assuming the role to promote and safeguard our diversity for educational purposes, cultural understandings as well as nation building.

The Opportunity

• 9:30am to 7:30pm daily, (Friday till 9:00pm)
• Located mainly in Central, near Cityhall
• Gross up to $3,300
• 1-Year Contract + Completion Bonus

The Job

• Opening and closing of POS system
• Check and update briefing notes
• Activate and deploy up to 10 - 16 staff per day
• Arrange for training or other admin for new trainees
• Inventory check and update
• Daily summary report
• Daily gallery checks
• POS report checks (tally with Certis report)

The Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays

Next Step

Prepare your updated resume and email to *************@adecco.com with the following details:

• Full Name
• Residential Area
• Commitment Period
• Earliest Commencement Date

*Please note that only shortlisted applicants will be notified and this is on a 1 year contract, subject to renewal.

Wong Zhi Cheng