Guest Service Officer, Sales & Experience Development (Part-Time)

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A wildlife attraction group in Singapore seeks a friendly and proactive Guest Service Officer. This part-time role involves responding to guest inquiries, managing reservations, and supporting front desk operations. Ideal candidates will have excellent communication skills and a passion for customer service. The position requires a commitment of 3-4 days per week, including weekends and public holidays.

Qualifications

• Minimum GCE O’ Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient with Microsoft Outlook, Excel and Word. Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via emails, calls, and texts.
• Promote products and services to drive sales conversions.
• Greet and check in guests at the front desk.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving

Multi-tasking

Education

GCE O' Levels or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Overview

We are seeking a friendly and proactive Guest Service Officer to join our team. The selected candidate will assist in managing sales enquiries, reservations, and delivering excellent customer service at the back office or front desk, as rostered or when needed. This role requires excellent communication skills and a passion for guest experience in a fast-paced attraction environment.

Responsibilities

• Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
• Provide accurate and timely information about products, services, or reservations processes.
• Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
• Handle guest inquiries and resolve basic issues with professionalism and a customer-focused approach.
• Assist with follow-ups and simple administrative tasks related to customer inquiries.
• Maintain accurate records of communication and support provided.
• Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty.
• Manage bookings, walk-in inquiries and provide a brief introduction to the campsite.
• Ensure the front desk area is neat, welcoming, and professional.
• Coordinate with internal teams to ensure smooth customer experience.
• Support daily sales and reservation reporting.
• Perform any other ad-hoc duties assigned by the line manager.

Qualifications

• Minimum GCE O’ Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient with Microsoft Outlook, Excel and Word. Strong verbal and written communication skills.
• Excellent interpersonal and organisational skills, with a strong service mindset.
• Strong problem-solving and adaptability skills.
• Able to multi-task and work in a dynamic, fast-paced environment.
• Pleasant, friendly and warm disposition.
• Positive attitude and a team player.

Commitment

• Must be able to commit 3-4 days a week, including weekends and public holidays.
• Preferably to commit for a minimum of 6 months.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Travel Arrangements