Guest Service Officer, Sales & Experience Development (Part-Time)

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A wildlife and nature destination organization in Singapore is seeking a friendly and proactive Guest Service Officer to assist with managing sales inquiries and delivering excellent customer service. The role involves responding to customer communications, supporting bookings, and maintaining a welcoming front desk. Candidates should possess strong communication skills and a service-oriented attitude. This part-time position requires a commitment of 3-4 days a week, including weekends and public holidays.

Qualifications

• Prior customer service experience preferred.
• Strong verbal and written communication skills are essential.
• Able to multi-task and work in a dynamic environment.

Responsibilities

• Respond to incoming emails, text messages, and phone calls professionally.
• Provide accurate information about products and services.
• Handle guest inquiries and resolve basic issues.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Adaptability

Strong service mindset

Education

Minimum GCE O’ Levels or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore. The Group is driving an exciting rejuvenation plan that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. We are seeking a friendly and proactive Guest Service Officer to join our team. Selected candidate will assist in managing sales enquiries, reservations, and delivering excellent customer service at the back office or front desk, as rostered or when needed. This role requires excellent communication skills and a passion for guest experience in a fast-paced attraction environment.

Responsibilities

• Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.
• Provide accurate and timely information about products, services, or reservations processes.
• Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.
• Handle guest inquiries and resolve basic issues with professionalism and a customer-focused approach.
• Assist with follow-ups and simple administrative tasks related to customer inquiries.
• Maintain accurate records of communication and support provided.
• Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty.
• Manage bookings, walk-in inquiries and provide a brief introduction to the campsite.
• Ensure the front desk area is neat, welcoming, and professional.
• Coordinate with internal teams to ensure smooth customer experience.
• Support daily sales and reservation reporting.
• Perform any other ad-hoc duties assigned by line manager.

Qualifications & Requirements

• Minimum GCE O’ Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient with Microsoft Outlook, Excel and Word. Strong verbal and written communication skills.
• Excellent interpersonal and organisational skills, with a strong service mindset.
• Strong problem-solving and adaptability skills.
• Able to multi-task and work in a dynamic, fast-paced environment.
• Pleasant, friendly and warm disposition.
• Positive attitude and a team player.

Commitment

• Must be able to commit 3-4 days a week, including weekends and public holidays.
• Preferably to commit for a minimum of 6 months.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Travel Arrangements

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