Guest Service Officer (Quincy House)

Far East Hospitality; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable hospitality company in Singapore is seeking a dedicated individual to provide exceptional customer service. The role involves handling guest inquiries, cashiering, and maintaining good relations with guests. Ideal candidates will have a positive attitude, good communication skills, and preferably experience in the hospitality sector. Rotating shifts apply.

Qualifications

• Willing to perform rotating shifts.
• Experience in hospitality and knowledge of HMS will be advantageous.

Responsibilities

• Work closely with the Residence Manager.
• Provide good customer service and respond to guests’ complaints.
• Handle cashiering functions according to standards.
• Maintain good guest relations with in-house guests.
• Project a courteous and hospitable attitude.
• Provide accurate information regarding facilities and attractions.
• Maintain effective communication with personnel.

Skills

Customer service

Communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Job description

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous