Guest Service Officer (Part-Time) - Singapore Zoo

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading wildlife group is seeking a part-time Guest Service Officer to assist in the operations of their wildlife park. Responsibilities include ensuring guest satisfaction, managing crowd interactions, and providing administrative support. Candidates must exhibit a pleasant personality and have a background in customer service. This role requires flexibility to work on weekends and public holidays, offering a unique opportunity in a vibrant natural environment.

Qualifications

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.
• Candidates with customer service experience will have an advantage.

Responsibilities

• Assist in the day-to-day operations of the park, including crowd management.
• Provide administrative support and ensure excellent guest experience.
• Resolve guest feedback, issues, and concerns.

Skills

Customer service

Team player

Communication

Ability to work independently

Education

GCE ‘N/O’ Level and above

Job description

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Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

• Assist in the day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
• Provide administrative support to the department.
• Ensure delivery of excellent guest experience.
• Manage guest interactions, which include greeting, answering queries and assisting in other guest-related situations.
• Resolve feedback, issues and concerns raised by guests.
• Assist in wildlife management efforts.
• Other relevant duties as assigned.
  
  

Requirements

Job Requirements:

• Minimum GCE ‘N/O’ Level and above.
• Pleasant, confident, energetic and outgoing personality.
• Independent and responsible team player.
• Candidates with customer service experience will have an advantage.
• Able to work on weekends and Public Holidays.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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