Guest Service Officer (Adina Singapore Orchard)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A hospitality management company in Singapore is seeking a dedicated individual to assist the Residence Manager. Responsibilities include ensuring excellent customer service, handling guest complaints, and maintaining good guest relations. Ideal candidates should have O-Level or equivalent qualifications and a positive attitude. Experience in hospitality is preferred. The role requires rotational shifts and focuses on effective communication and courteous interactions.

Qualifications

• Willingness to perform rotating shifts.
• Experience in hospitality is advantageous.
• Knowledge of HMS will be beneficial.

Responsibilities

• Work closely with the Residence Manager.
• Respond efficiently to guests’ complaints and enquiries.
• Handle cashiering functions and adhere to policies.

Skills

Customer service

Positive attitude

Communication skills

Education

O-Level or equivalent

Job description

Job Description

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous