Guest Service Executive - F&B (Restaurant Server)

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading boutique hotel group in Singapore is seeking to fill a role focused on ensuring exceptional restaurant service, maintaining restaurant ambiance, and monitoring food quality. The candidate will handle guest interactions positively, manage inventory, and ensure sanitation standards are met. Strong communication skills and a commitment to service are essential for this position, which offers numerous benefits including discounts at Marriott hotels.

Benefits

Discounts on F&B and room rates in 7,000+ Marriott hotels

Personalized learning experiences through Marriott

2 nights yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at Garcha Group restaurants

Qualifications

• Ability to provide excellent guest service in a restaurant setting.
• Strong communication skills with culinary teams and guests.
• Knowledge of sanitation and cleanliness standards.

Responsibilities

• Verify that guests receive the best possible restaurant service.
• Ensure restaurants maintain the correct ambiance and standards.
• Monitor food and beverage quality and inventory management.

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).
• Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
• Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).
• Communicate politely and effectively with the culinary team.
• Entertain guests in a consistent, professional and positive attitude.
• Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
• Monitor the quality and quantity of all food and beverage items served.
• Inventory management and reporting routinely.
• Any other duties/tasks as requested by management.