Guest Service Executive - Copthorne King's Hotel

MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Services professional to provide courteous guest services, handle requests, and maintain excellent guest relations. Responsibilities include assisting with transportation, managing feedback, and ensuring guest satisfaction. Candidates should have strong interpersonal and communication skills with preferably one year of Front Office experience. This role is suited for those who thrive in a fast-paced environment.

Qualifications

• Experience in Guest Services with knowledge of the local area.
• Preferably 1 year of Front Office experience.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Provide courteous services to guests and respond to complaints.
• Develop and maintain business contact with house guests.
• Handle cashiering functions and maintain good guest relations.
• Assist guests with transportation and reservations.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Job description

Roles & Responsibilities

• Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• To develop and maintain close business contact with house guests and to provide personalized service whenever possible
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times.
• Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Guest Service

• To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
• To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience

• Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Good communication and time management skills
• Able to organize, plan ahead and manage workload
• Preferably 1 year of Front Office experience
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment