Guest Service Assistant Team Lead

Adecco Personnel Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is looking for a customer service staff member to manage POS operations and staff deployment. Key responsibilities include opening and closing the POS system, inventory management, and generating daily reports. Ideal candidates should have at least 2 years of experience in customer service, preferably in hospitality, and be comfortable working weekends. Strong interpersonal skills and proficiency in Microsoft Office are required.

Qualifications

• 2 years of front line/customer service experience, preferably in hospitality.
• Bilingual skills are preferred.
• Skilled in service delivery and problem resolution.

Responsibilities

• Open and close the POS system.
• Check and update briefing notes.
• Activate and deploy staff daily.
• Arrange for training or admin for new trainees.
• Conduct inventory checks and updates.
• Generate daily summary reports.
• Perform daily gallery checks.
• Check POS reports in line with Certis reports.

Skills

Strong interpersonal skills

Proficient in Microsoft Office

Experience in handling various payment modes

Good telephone etiquette

Flexible in customer interactions

Tools

Microsoft Office

Point of Sale Systems

Digital technologies

Job description

• Opening and closing of POS system
• Check and update briefing notes
• Activate and deploy up to 10 - 16 staff per day
• Arrange for training or other admin for new trainees
• Inventory check and update
• Daily summary report
• Daily gallery checks
• POS report checks (tally with Certis report)

The Requirements

• Strong interpersonal skills, preferably bilingual
• Proficient in Microsoft Office, Point of Sale Systems, and digital technologies
• Experience in handling various payment modes
• 2 years of front line/ customer service experience, preferably in hospitality
• Skilled in service delivery, problem resolution, and service recovery
• Good telephone etiquette and communication skills
• Flexible in customer interactions in a front-facing role
• Willingness to work on weekends and public holidays