Guest Service Agent, Canal Boat Rides (Temp)

Marina Bay Sands; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel and resort in Singapore is seeking a Guest Service Agent to join their dynamic team. Responsibilities include rowing the sampan boat, ensuring cleanliness and safety, and providing excellent guest service. Ideal candidates should possess strong communication skills, attention to detail, and the ability to work both independently and as part of a team. This role is open to candidates without prior experience, as training will be provided.

Qualifications

• No experience required as training will be provided.
• Must have a good command of spoken and written English.
• Attention to detail and strong customer service skills are essential.

Responsibilities

• Row the sampan boat safely and efficiently.
• Maintain clean and organized workstations and equipment.
• Monitor guest requests and ensure a presentable work area.

Skills

Excellent guest relations and communication skills

Fluent in English

Strong customer service skills

Education

Secondary education preferred

Certificate in Hospitality Operations

Job description

Guest Service Agent, Canal Boat Rides (Temp)

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Row the sampan boat in a safe and efficient manner

Ensure that workstation is well-maintained. This includes making sure that equipment and working tools are well-arranged and counter is stocked.

Work closely with other team members to review regularly on safety procedures in order to suggest optimal operations for the Sampan.

Be conversant with all facets of sampan operations including fire safety and emergency related procedures.

Monitor and maintain the cleanliness of the sampan. Ensure work area is litter-free and presentable at all times.

Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.

Monitor activities in the sampan area and report any suspicious characters, items or/and activities to the Security Department.

Adhere to departmental and organizational benchmarking standards.

Attend training sessions as and when scheduled.

Attend scheduled departmental meetings and daily briefings as required.

Perform any other duties and responsibilities as and when assigned by the management.

Job Requirements

Education & Certification

Secondary education preferred

Certificate in Hospitality Operations from a recognized institution is preferred.

Experience

No experience required as training will be provided

Other Prerequisites

Excellent guest relations and communication skills.

Fluent in English, knowledge of additional languages is an advantage.

Candidates must have a good command of spoken and written English.

Pays attention to details and have strong customer service skills.

A team player who is organized and is able to work independently.

Can motivate fellow team members to achieve shift targets.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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