Guest Relations Officer / Executive

FOOD CONCEPTS GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading restaurant group in Singapore is seeking exceptional talent to join their team. Candidates should have at least 2 years of relevant experience and hold at least a GCE 'N' or 'O' Level. The role involves welcoming guests, providing assistance, and maintaining service standards in a dynamic workplace. Teamwork, good communication skills, and a positive attitude are essential. Opportunities for career progression are available. Full-time position includes benefits and a balanced work schedule.

Benefits

Competitive salary

Medical benefits

Staff meals

Night transportation claims

Qualifications

• At least 2 years of working experience in a related field.
• Courteous, well-groomed with a pleasant disposition.
• Good personal grooming and presentation.

Responsibilities

• Welcome guests courteously and lead to prepared tables.
• Familiarize with the menu, promotions, and service procedures.
• Assist guests with queries and reservations.

Skills

Attention to detail

Team player

Effective communication

Education

GCE 'N', GCE 'O' Level / Pre-U / A level / College, Professional Certificate / NiTEC, Diploma, Advanced / Higher / Graduate Diploma

Job description

SEEKING EXCEPTIONAL TALENT!

Elevate your career with our rapidly expanding restaurant group!

We are the proud operators of Altro Zafferano and Griglia Open Fire Italian Kitchen, two of Singapore's distinguished dining destinations. As we're opening a new restaurant, we're excited to offer our team even more opportunities for growth and advancement.

ADVANTAGES OF JOINING OUR TEAM:

• Continuous Learning & Career Growth: Engage in a fulfilling journey of skill refinement within an environment that encourages learning and provides tangible opportunities for career progression.
• Competitive Remuneration: Your hard work and dedication are valuable to us. Enjoy a competitive salary, innovative incentive programs, and an additional bonus for split-shifts alongside our standard straight-shift schedule.
• Balanced Work Schedule: Our 5-day work week with straight-shift schedules ensures you maintain harmony between your work and personal life.
• Employee Benefits: We care about your wellbeing. Take advantage of our medical benefits, staff meals, and night transportation claims (when applicable).
• Dynamic Workplace Culture: Thrive in our vibrant and innovative workplace culture. We foster a growth mindset and are committed to continual improvement.

Be part of our prestigious establishments and contribute to the exciting journey of our upcoming restaurant. Apply today, and let's ascend to new heights together!

Main duties and supporting responsibilities:

• Responsible for welcoming guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets' seating procedures.
• Be familiar with the menu, promotions, and service procedures.
• Provide full assistance to guests concerning general queries at the restaurant.
• Provide full assistance to incoming inquiries via email or telephone and make reservations accordingly and accurately for the guests.
• To work closely with the Operations / Service Operations Manager, shift leaders, and staff members to ensure all guests are greeted properly and escorted to their ready tables.
• Constantly be conscious of smoking and non-smoking areas and the preferences of guests.
• Obtain familiarity with restaurant policies and procedures in reference to training, safety, and security.
• To familiarize with the work nature and responsibilities of floor staff and all the restaurant events.
• Ensure in front of the outlet and reservation desk are well maintained. Assist manager to keep traces of guest history profiles.
• Maintain an adequate supply of stationeries as required.

Job requirements:

• Candidate must possess at least a GCE 'N', or GCE 'O' Level /Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, any field.
• At least 2 years of working experience in the related field is required for this position.
• Courteous, well-groomed with a pleasant disposition.
• Preferably Junior Executives specializing in Food/Beverage/Restaurant Service, Customer Service, or equivalent.
• Attention to detail is essential
• Team player, who values teamwork, has good team-building skills, and is able to communicate effectively with all levels of employees
• Positive “can-do” attitude, motivated, passionate and seeks opportunities to be multi-skilled and trained
• Good personal grooming & personal presentation
• Opportunities available for rapid career progression
• Willing to work on weekends and public holidays
• Full-Time position(s).

Interested applicants are invited to send your updated resume in MS Word format via Apply Now.

We regret that only shortlisted applicants will be notified.