Guest Relations Officer

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is looking for a Guest Relations Officer to enhance customer satisfaction and manage front desk operations. This role requires a minimum of 2 years of hotel experience and strong interpersonal and communication skills. The candidate should be able to work under pressure, provide excellent customer service, and support the front office team. A background in hotel management and familiarity with systems like Opera is a plus. Join us for a rewarding career where diversity and inclusion are valued.

Qualifications

• Minimum 2 years of hotel Front Office experience.
• Fluent in reading, writing, and speaking English.
• Technical knowledge in Front Office operations.

Responsibilities

• Assist guests with check-in and check-out.
• Handle registration and issue room keys.
• Ensure guest satisfaction and manage requests.
• Support Guest Relations Assistants.
• Maintain cleanliness of the Front Desk area.

Skills

Interpersonal skills

Communication skills

Customer service

Ability to work under pressure

Teamwork

Education

GCE ‘A’ Level or equivalent

University degree preferred

Tools

Opera PMS

Windows

Internet Explorer

Microsoft Word

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Guest Relations Officer / Executive

Summary of Responsibilities:

• Assist guests with check-in, check-out, and other cashiering duties.
• Provide a warm welcome upon arrival, handle registration, and issue room keys according to standards.
• Ensure guest satisfaction by assisting with requests, handling feedback, and providing accurate information and suggestions.
• Manage guests’ mail, messages, and phone calls promptly and courteously.
• Maximize room revenue through effective up-selling and securing the highest possible rates for walk-in guests.
• Support and guide Guest Relations Assistants to ensure smooth Front Office operations.
• Maintain the cleanliness and professional appearance of the Front Desk and related areas.
• Ensure compliance with hotel policies, guest privacy, safety, and security procedures at all times.
• Adhere to Credit Card Privacy (PCI) and Cash Float SOP standards.
• Perform any related duties or special projects as assigned by the Front Office leadership team.

Qualifications:

• Minimum GCE ‘A’ Level or equivalent; University degree preferred.
• Minimum 2 years of hotel Front Office experience.
• Computer knowledge: well versed with Windows, Internet Explorer, and Word; knowledge of Opera, POS or PMS systems will be an advantage.
• Technical knowledge in Front Office operations.
• Able to read, write, and speak English fluently.
• Good interpersonal and communication skills.
• Able to work under pressure and independently.
• Able to work in a team and adapt to multicultural guest needs.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS