Guest Relations Officer — Elevate Hospitality in Singapore

Newspaper WordPress; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking a Guest Relations Officer to ensure an exceptional guest experience. Responsibilities include greeting guests, addressing complaints, and coordinating with various departments. Candidates should have a diploma in Hospitality Management and strong communication skills. Experience in a hotel front office is preferred. This full-time position demands teamwork and a passion for hospitality, along with the ability to thrive in a fast-paced environment. The role offers competitive remuneration, benefits, and growth opportunities.

Benefits

Attractive service charge and performance bonuses

Uniform and meals provided during shifts

Health and dental insurance

Annual leave and sick leave

Staff discounts on hotel stays

Career development and training opportunities

Work pass sponsorship for eligible candidates

Qualifications

• 1–2 years in a front office or customer service role in a hotel preferred.

Responsibilities

• Greet guests warmly upon arrival and ensure smooth check-in/check-out.
• Handle guest complaints and resolve issues with professionalism.
• Coordinate with other departments to fulfill guest requests.
• Maintain accurate records of guest interactions.
• Promote hotel facilities and services.

Skills

Strong communication and interpersonal skills

Fluent in English

Additional languages like Mandarin, Malay, or Tamil

Ability to handle difficult situations calmly

Proficiency in hotel management software

Education

Diploma or degree in Hospitality Management

Tools

Opera

Fidelio

Job description

A prominent hotel in Singapore is seeking a Guest Relations Officer to ensure an exceptional guest experience. Responsibilities include greeting guests, addressing complaints, and coordinating with various departments. Candidates should have a diploma in Hospitality Management and strong communication skills. Experience in a hotel front office is preferred. This full-time position demands teamwork and a passion for hospitality, along with the ability to thrive in a fast-paced environment. The role offers competitive remuneration, benefits, and growth opportunities.