Guest Relations Officer

HOTEL NUVE PTE. LTD.; Singapore; On-site; SGD 20,000 - 30,000; Full time

Job summary

A hospitality company in Singapore is looking for a Guest Relations Officer responsible for ensuring guest satisfaction through excellent customer service. Key responsibilities include managing check-ins and check-outs, handling inquiries and complaints, and collaborating with the Housekeeping and Maintenance departments. The ideal candidate will have a background in Hospitality or Hotel Management and at least one year of relevant experience.

Qualifications

• 1 year work experience in Hotel Management or related field.
• Candidate must be customer-focused and detail-oriented.
• Able to handle inquiries and complaints effectively.

Responsibilities

• Perform check-ins and check-outs.
• Ensure timely and accurate reservations.
• Handle guests' inquiries and complaints.
• Work closely with Housekeeping and Maintenance.

Skills

Customer service

Communication

Problem-solving

Education

Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management

Job description

1. JOB DESCRIPTION

Job Title

Guest Relations Officer

Job Description & Requirements

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.