Guest Relations Officer

RC HOTELS (PTE.) LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel operator in Singapore is seeking a Guest Relations Officer who will assist guests with check-in and checkout and handle inquiries. The ideal candidate should be fluent in English and Mandarin, possess interpersonal skills, and have a minimum 'O' Level education. This role involves maximizing room revenue and ensuring exceptional guest experiences.

Qualifications

• Minimum 'O' Level education.
• Read, write, and speak English fluently.
• Read and speak Mandarin fluently.

Responsibilities

• Assist guests with check-in and checkout.
• Handle guests' mails, messages, and phone calls.
• Maximize room revenue by upselling to higher rate categories.

Skills

Fluent in English

Fluent in Mandarin

Interpersonal skills

Teamwork

Leadership qualities

Adaptable to diverse cultures

Education

Minimum 'O' Level education

Tools

Computer knowledge (Windows, Internet Explorer, Word)

POS or PMS system knowledge

Knowledge of Opera

Job description

Guest Relations Officer

Summary of Responsibilities

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Read and Speak Mandarin Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills