Guest Relations Manager: VIP Guest Experience Leader

Hilton; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international hospitality company is seeking a Guest Relations Manager at Conrad Singapore Orchard. This role focuses on ensuring exceptional guest experiences and team management. The ideal candidate has 2-4 years of managerial experience in a 4/5-star hotel, excellent English communication skills, and a customer-oriented mindset. This position offers full-time status and is integral to upholding the brand's high standards.

Qualifications

• 2-4 years managerial experience in a 4/5-star hotel.
• Good English skills, both written and verbal.
• Outgoing personality and willingness to work long hours.

Responsibilities

• Ensure high standards of hospitality and service.
• Manage guest relations team and direct their activities.
• Handle guest complaints effectively.
• Coordinate among team members for smooth operations.
• Maintain and update guest profile history.

Skills

Leadership skills

Customer service

Flexibility

Team cooperation

Strong communication skills

Education

2-4 years in a managerial position in a 4/5-star hotel

Job description

An international hospitality company is seeking a Guest Relations Manager at Conrad Singapore Orchard. This role focuses on ensuring exceptional guest experiences and team management. The ideal candidate has 2-4 years of managerial experience in a 4/5-star hotel, excellent English communication skills, and a customer-oriented mindset. This position offers full-time status and is integral to upholding the brand's high standards.