Guest Relations Manager/ Night

SUNSET METT SING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading multinational lifestyle hospitality group in Singapore is seeking a Guest Services Manager (Night) to oversee night operations and deliver exceptional guest service. The ideal candidate will possess a diploma in hotel management and at least 2 years of experience in a similar role. If you are flexible to work night shifts and have knowledge of Singapore's attractions, we encourage you to apply.

Qualifications

• Experience working in a similar capacity and in the hotel industry.
• Minimum 2 years related work experience as a Duty Manager.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Process all guest check-ins and verify guest identity.
• Ensure accurate accounts for each guest.
• Balance and secure cash at the beginning and end of the shift.

Skills

Knowledge of Singapore and tourist business locations

Good knowledge of the Opera System

Education

Diploma in Hotel Management or equivalent

Job description

Overview

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

The Guest Services Manager (Night), you’ll deliver a memorable service to guests by assisting and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You will be the person to manage the hotel's night operations.

Responsibilities

1. Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
2. Set up accurate accounts for each guest according to their requirements.
3. Ensure rates match market codes, document exceptions.
4. Secure payment prior to issuing room key, verify/adjust billing.
5. Compile and review daily reports/logs/contingency lists.
6. Complete cashier and closing reports.
7. Supply guests with directions and property information.
8. Accommodate guest requests, contacting appropriate staff if necessary.
9. Follow up to ensure requests have been met.
10. Process all payment types, vouchers, paid-outs and charges.
11. Balance and drop receipts.
12. Count and secure bank at beginning and end of shift.
13. Obtain manual authorizations and follow all Accounting procedures.
14. Notify Loss Prevention/Security of any guest reports of theft.

Qualifications

1. Diploma in Hotel Management or equivalent.
2. Preferably with experience working in similar capacity and in hotel industry.
3. Minimum 2 years of related work experience as a Duty Manager in a hotel.
4. Knowledge – Be knowledgeable about Singapore and places for business travellers/ tourists.
5. Be able to work on permanent night shift
6. Good knowledge of the Opera System
7. Candidate must be able to work on rotational shift including weekends and public holidays.
8. Flexibility to work various shifts, including weekends and holidays