Guest Relations Manager

TEMPER PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A vibrant F&B establishment in Singapore is seeking a Guest Relations Manager to deliver exceptional guest experiences. The role involves managing reservations, building guest relationships, and leading front-of-house staff. The ideal candidate has at least 5 years of hospitality experience, strong interpersonal skills, and a passion for wine and cocktails. This position offers a competitive salary and multiple opportunities for career growth within a dynamic environment.

Benefits

Competitive salary with performance-based incentives

Exposure to premium wines and industry events

Career growth opportunities

Qualifications

• Minimum 5 years of experience in guest relations or front-of-house management.
• Strong understanding of Singapore's F&B and nightlife industries.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver warm and professional service to guests.
• Manage reservations and wine club memberships.
• Build and nurture a loyal guest base.
• Support front-of-house staff on service standards.

Skills

Guest relations management

Hospitality experience

Interpersonal skills

Wine and cocktail knowledge

Job description

About temper.

Located at Mondrian Singapore Duxton, temper. is a social wine room and cocktail lounge rooted in craftsmanship, hospitality, and culture. We are a space where thoughtful drinks, curated music, and genuine human connection come together. As part of Singapore’s vibrant F&B scene, we pride ourselves on delivering elevated yet unpretentious guest experiences.

Role Overview

As Guest Relations Manager, you will be the face and heartbeat of temper.. You are responsible for cultivating meaningful relationships with guests, managing reservations and memberships, and ensuring every guest experience feels personal, seamless, and memorable. This role bridges front-of-house operations, brand experience, and community-building.

Key Responsibilities

Guest Experience & Hospitality

• Deliver warm, intuitive, and professional service to all guests, ensuring consistently high standards
• Act as the primary point of contact for VIPs, members, and regular guests
• Anticipate guest needs and proactively resolve issues with discretion and care
• Uphold the brand values and atmosphere of temper. on the floor at all times

Reservations & Membership Management

• Manage reservations, waitlists, and table allocations efficiently
• Oversee wine club memberships, including onboarding, renewals, and guest communications
• Maintain accurate guest profiles and preferences to personalise experiences

Relationship Building & Community

• Build and nurture a loyal guest base, including industry professionals, creatives, and regular patrons
• Host and engage guests during events, tastings, and special activations
• Collaborate with marketing and management teams on guest-focused initiatives

Team Leadership & Collaboration

• Support and guide front-of-house staff on service standards and guest engagement
• Lead by example on the floor, especially during peak service periods
• Communicate guest feedback and insights to management for continuous improvement

Operational Support

• Ensure smooth day-to-day front-of-house operations alongside bar and service teams
• Assist with event coordination and private bookings
• Maintain compliance with venue policies, SOPs, and Singapore F&B regulations

Requirements & Qualifications

• Minimum 5 years of experience in guest relations, hospitality, or front-of-house management within the F&B or nightlife industry
• Strong understanding of Singapore’s dining, bar, and nightlife landscape
• Excellent communication and interpersonal skills
• Confident, polished, and personable presence on the floor
• Passion for wine, cocktails, and hospitality culture (WSET or equivalent is a plus)
• Ability to work evenings, weekends, and public holidays
• Calm, solutions-oriented mindset in fast-paced environments

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to be part of a growing and respected F&B concept in Singapore
• Exposure to premium wines, spirits, and industry events
• A collaborative, creative, and people-driven work environment
• Career growth within a dynamic hospitality group