Guest Relations Executive (F&B)

Four Seasons Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Relations Executive for its One-Ninety Restaurant. The ideal candidate will have at least 1 year of service experience in a luxury environment and a diploma in hotel management. Responsibilities include ensuring a high-quality dining experience, managing seating efficiency, and addressing guest inquiries. This role offers a career with growth opportunities and industry-leading training.

Benefits

Career growth opportunities

Best-in-industry training

Complimentary stays at Four Seasons properties

Paid holidays/vacation

Dental and medical/life insurance

Employee service awards/Birthday Gift

Annual employee party/social and sporting events

Complimentary meals in dedicated employee restaurant

Qualifications

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.
• Possesses Executive Club/F&B service experience and operations expertise.
• Skilled in building and maintaining relationships across departments.

Responsibilities

• Ensure an enjoyable dining experience meeting Four Seasons standards.
• Maintain seating efficiency of the Restaurant.
• Handle inquiries from guests via phone calls or emails.

Skills

VIP customer service

Relationship building

Adaptability

Attention to detail

Team player

Education

Postgraduate or diploma in hotel management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore

About the role

Guest Relations Executive (F&B Host/Hostess)

To support the seamless daily operations of the One-Ninety Restaurant, which includes maintaining exceptional service standards, facilitating communication among team members, and addressing other operational needs at the One-Ninety Restaurant.

What you will do

The Guest Relations Executive is the core of the Rooms/Food and Beverage Department operation. The incumbent will offer the guest of the One-Ninety Restaurant an enjoyable, dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. He/She will ensure the seating efficiency of the Restaurant and handle inquiries from guests via phone calls or emails.

What you bring

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant.
• Postgraduate or diploma in hotel management or its equivalent
• Possesses Executive Club/F&B service experience and operations expertise with a strong emphasis on VIP customer service.
• Skilled in building and maintaining relationships across departments and with guests.
• Adaptable to working in a fast-paced environment
• Team player
• Attentiveness and patience towards the guest

What we offer

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays