Guest Relations Executive (Buffet Restaurant)

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a service-oriented professional to provide excellent guest relations. The role includes managing table assignments, ensuring guest satisfaction, and handling feedback. Candidates should have strong people skills and experience in cashier duties. Join a dynamic team to create welcoming experiences for guests.

Qualifications

• Hands-on experience in cashier duties.
• Responsible and trustworthy individual.
• Patience and ability to handle guest complaints effectively.

Responsibilities

• Project a professional and welcoming image to the business.
• Assign guests to tables and maximize space utilization.
• Monitor and handle guest complaints to ensure satisfaction.
• Prepare monthly reports on guest comments and feedback.

Skills

Customer-oriented approach

Problem-solving skills

Excellent people skills

Attention to cleanliness and safety

Job description

Job Description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.


• Provide the perfect first impression with a smile and welcome.


• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.


• To ensure that guest at every table receives attention and service.


• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.


• To collate guests’ feedback and maintain and update the guest history system.


• To prepare a monthly report of guest comments, guest list, and report that assist business decision.


• Have a full understanding of Operating Procedures and their role within these standards.


• Confidently take an order asking all relevant questions linked to the sequence of service.


• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements

• Customer-oriented approach and patience


• Problem-solving and decision making skills


• Hands-on experience in cashier duties


• Excellent people skills


• Responsible and trustworthy


• Attention to cleanliness, hygiene and safety