Guest Relations Executive/Assistant Manager

LLOYD'S INN PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality company in Singapore is seeking a Front Office Associate to manage check-ins, handle room reservations, and provide excellent customer service. Candidates should have at least an 'O' Level certification, and those with a diploma in Hospitality or Tourism are preferred. The role involves working on rotating shifts and requires good communication skills. Interested applicants should send their resumes to the provided email.

Qualifications

• Enjoy meeting and interacting with people.
• Ability to work on 3-rotating shifts.
• Excellent communication skills both written and spoken.

Responsibilities

• Attend to check in and guests' enquiries.
• Perform cashiering and check-outs accurately and efficiently.
• Responsible for handling room reservations.

Skills

Excellent communication skills

Ability to handle challenging situations

Customer service orientation

Education

Minimum GCE ‘O’ Level

Diploma in Hospitality/Tourism or equivalent

Tools

Property Management System

Job description

Responsibilities

• Attend to check in and guests' enquiries
• Perform cashiering and check-outs accurately and efficiently
• Responsible for handling room reservations
• Handle all incoming telephone calls and emails related to room reservations and front office
• Provide excellent customer service to guests
• Attend to challenging situations and perform service recovery if necessary

Requirements

• Minimum GCE ‘O’ Level
• Candidates with Diploma in Hospitality/Tourism or equivalent will be preferred
• Enjoy meeting and interacting with people
• Excellent communication skills both written and spoken
• Ability to work on 3-rotating shifts
• Experienced in Property Management System and computer skills would be an advantage

Interested applicants, please send in your resume to [e-mail] for more details.

We regret only shortlisted candidates will be considered.