Guest Relations Executive

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hotel management company in Singapore is seeking dedicated staff to ensure guest satisfaction through exceptional service, efficient management of reservations, and adherence to quality standards. The role involves welcoming guests, responding to needs, and working collaboratively with the team to enhance experiences. Applicants should be prepared to work rotating shifts, weekends, and holidays, reflecting the dynamic nature of hospitality.

Responsibilities

• Respond to questions from guests to ensure their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information about property amenities and local activities.
• Respond to guest requests for special arrangements or services.
• Collaborate with management to improve department performance.
• Ensure work tasks are completed on time with appropriate quality standards.
• Maintain confidentiality of proprietary information and guest security.
• Welcome all guests according to company standards and address service needs.
• Identify and implement ways to increase organizational efficiency and safety.
• Perform other reasonable duties as requested by Supervisors.
• Work on weekends/public holidays and in rotating shifts.

Job description

Responsibilities

• Respond to any questions from guests and follow up with guests, and to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Perform other reasonable job duties as requested by Supervisors.
• Requires to work on weekends/public holidays and 3 rotating shifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.