Guest Relations Executive

THREE MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel management company in Singapore is seeking a dedicated individual to ensure guest satisfaction by managing inquiries and providing excellent customer service. The role involves performing check-ins and check-outs, addressing guest complaints, and collaborating with housekeeping and maintenance departments. Ideal candidates should have a passion for hospitality and customer service.

Responsibilities

• Responsible for satisfying hotel guests’ needs.
• Perform check-ins and check-outs.
• Handle guests' inquiries and complaints.

Job description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.