Guest Relations Assistant Manager

FORAGERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Guest Relations Specialist to enhance the guest experience. Responsibilities include greeting guests, managing appointments, and ensuring exceptional service standards. The ideal candidate will have relevant experience in customer service, strong interpersonal skills, and a willingness to work during special events. This position offers an opportunity to be part of a dynamic team geared towards customer satisfaction.

Qualifications

• Relevant experience in customer service or guest relations is preferred.
• Willingness to work on weekends and public holidays.

Responsibilities

• Greet guests warmly as they arrive and leave.
• Handle appointments and inquiries via various platforms.
• Ensure high hospitality standards by engaging with guests.

Skills

Strong interpersonal skills

Communication skills

Ability to multitask

Creative mindset

Attention to detail

Team player

Job description

Job Description

• Greet guests as they arrive and upon leaving with a warm and welcoming attitude;
• To accommodate special attention requests;
• Handle appointments and inquiries via phone, online platforms (email & web), or in person with company standards of reply time and standards;
• Handle vip appointment, including vip events celebration, vip guest accommodations, returning guests’ acknowledgment
• Ensure a high level of hospitality by engaging with guests throughout their overall experience;
• Assisting RM with Event coordination, communication and production;
• Understanding guest journey from the appointment all the way until they leave, including managing their feedback;
• Keep an update on station related supplies - Scent, Signs;
• Maintain and elevate the atmosphere following brand’s style and standards;
• Create and maintain relations with the guests to strengthen customer base (returning guests, regulars and new regulars);
• Forming creative ideas to elevate the concept and atmosphere;
• Initiate upselling program e.g. product promotion, special promotion, working with Marketing Team to create supporting contents;
• Take active actions into bringing new customers and potential clients and collaborations to the restaurant, following the brand target audience

Requirements

• Relevant experience in customer service, or guest relations is preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Creative mindset and attention to detail.
• Team player with a positive and proactive attitude.
• Willingness to work on weekends, public holidays, or during special events (if required).