Guest Experience Supervisor - Service Ops & Training

The Lo & Behold Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a service operations leader to enhance guest experiences at The Coconut Club. The role includes leading service operations, fostering guest relationships, and maintaining high service standards. Candidates should be proactive, kind, and curious about improving the dining experience. Additionally, the group offers extensive benefits including a sales incentive program, medical coverage, dining discounts, and sabbaticals for long-serving individuals.

Benefits

Monthly sales incentive

Medical and insurance coverage

Employee dining discounts

Sabbaticals for long service individuals

Qualifications

• Strong interpersonal skills with a focus on guest satisfaction.
• Ability to maintain a positive attitude under pressure.
• Willingness to learn continuously and improve service operations.

Responsibilities

• Lead service operations to ensure guest satisfaction.
• Build relationships with guests to enhance their experience.
• Conduct orders and assist with product knowledge.
• Maintain quality service standards and optimize operations.

Skills

Excellent customer service

Relationship building

Proactive problem solving

Extensive product knowledge

Ability to train others

Job description

A leading hospitality group in Singapore is seeking a service operations leader to enhance guest experiences at The Coconut Club. The role includes leading service operations, fostering guest relationships, and maintaining high service standards. Candidates should be proactive, kind, and curious about improving the dining experience. Additionally, the group offers extensive benefits including a sales incentive program, medical coverage, dining discounts, and sabbaticals for long-serving individuals.