Guest Experience Specialist – Front Desk & Call Center

SINGAPORE MARRIOTT TANG PLAZA HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a dedicated Call Centre Agent to assist in managing telephone operations and enhancing guest experiences. The role involves responding to enquiries, managing guest requests, and maintaining call logs in accordance with established procedures. Ideal candidates should possess a Professional Certificate/NiTEC and have strong customer service skills, with cash handling experience preferred. Join a dynamic team and contribute to delivering exemplary hospitality.

Qualifications

• 1-2 years of relevant experience in a Hotel's Call Centre is preferred.
• Ability to handle cash transactions meticulously.
• Willingness to work rotating shifts including overnight.

Responsibilities

• Assist Supervisors and managers to ensure smooth daily operations.
• Handle all telephone enquiries professionally.
• Manage incoming calls and messages for guests.
• Monitor and conduct morning calls for guests.
• Ensure effective service aligns with Hotel’s Corporate Image.

Skills

Customer-oriented

Cash handling

Telephone etiquette

Technical proficiency (Opera, Micros)

Education

Professional Certificate/NiTEC

Job description

A prestigious hotel in Singapore is seeking a dedicated Call Centre Agent to assist in managing telephone operations and enhancing guest experiences. The role involves responding to enquiries, managing guest requests, and maintaining call logs in accordance with established procedures. Ideal candidates should possess a Professional Certificate/NiTEC and have strong customer service skills, with cash handling experience preferred. Join a dynamic team and contribute to delivering exemplary hospitality.