Guest Experience Specialist

QT Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier hospitality brand in Singapore seeks a Guest Service Executive to manage front desk operations and ensure exceptional guest satisfaction. The role requires a calm, organized individual with a passion for service, effective communication skills, and the ability to handle guest inquiries and resolve complaints efficiently. Candidates should have at least Secondary 4 education with GCE ‘O’ level credits and preferably some experience in the hotel or retail sector. Competitive salary and development opportunities available.

Benefits

Market leading, competitive salary packages

Unrivalled opportunities for development and growth

Training and coaching from leading names in hospitality

Work-life balance commitment

Qualifications

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage.
• Ability to listen effectively and comprehend the English language to understand and obtain instructions.

Responsibilities

• Manage front desk operations and ensure guest satisfaction.
• Respond efficiently to guest inquiries and resolve complaints.
• Ensure a high level of product knowledge of the hotel and local area.
• Prepare and coordinate group arrivals and departures.

Skills

Excellent personal presentation and communication skills

Ability to effectively deal with internal and external customers

A passion for delivering exceptional levels of Guest service

Calm, efficient and organized

Education

Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Job description

A premier hospitality brand in Singapore seeks a Guest Service Executive to manage front desk operations and ensure exceptional guest satisfaction. The role requires a calm, organized individual with a passion for service, effective communication skills, and the ability to handle guest inquiries and resolve complaints efficiently. Candidates should have at least Secondary 4 education with GCE ‘O’ level credits and preferably some experience in the hotel or retail sector. Competitive salary and development opportunities available.