Guest Experience Leader

HANBAOBAO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned fast food chain in Singapore is seeking a Guest Experience Leader to deliver exceptional customer service and create memorable experiences. The ideal candidate will have a people-first attitude, strong communication skills, and a proactive approach to resolving guest concerns. This role requires flexibility to work shifts, weekends, and public holidays.

Qualifications

• Confident and friendly, with a strong desire to connect and serve guests.
• Ability to listen to guests’ needs and concerns.
• Open to working shift hours, weekends, and public holidays.

Responsibilities

• Serve as the Hospitality Expert/Lead in the restaurant.
• Deliver exceptional in-store Feel Good experience at all times.
• Exceed guest expectations by creating lasting memories.

Skills

Strong communication skills

People-first attitude

Proactive problem solving

Job description

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays