Guest Experience Lead – Front Office & Service Operations

MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading international hotel chain in Singapore is seeking a Front Office Associate to support the Front Office Manager and ensure a high level of guest service. The role involves handling guest complaints, training staff, and ensuring all procedures are followed according to established standards. Candidates should have at least 2 years of relevant experience and knowledge of PMS Opera. This position requires strong problem-solving skills and a commitment to customer service, especially in high-pressure situations.

Qualifications

• At least 2 years of relevant working experience in a similar capacity.
• Strong problem solving and analytical skills.
• Excellent communications skills.

Responsibilities

• Support Front Office Manager in ensuring department targets.
• Handle all guest complaints/feedback in a professional manner.
• Train new and existing staff to ensure consistency in service delivery.

Skills

Problem solving

Analytical skills

Excellent communication

Customer service orientation

Ability to handle pressure

Tools

PMS Opera

Job description

A leading international hotel chain in Singapore is seeking a Front Office Associate to support the Front Office Manager and ensure a high level of guest service. The role involves handling guest complaints, training staff, and ensuring all procedures are followed according to established standards. Candidates should have at least 2 years of relevant experience and knowledge of PMS Opera. This position requires strong problem-solving skills and a commitment to customer service, especially in high-pressure situations.