Guest Experience & Front Office Leader

ST Engineering; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading technology company in Singapore is seeking a Guest Relations / Front Office Executive to deliver excellent service and manage guest relations. The successful candidate will be responsible for greeting guests, resolving complaints, and ensuring that guests have a memorable experience. Candidates should have at least 3-5 years of customer service experience and a diploma in Hotel Management or similar qualifications. Exceptional grooming and interpersonal skills are essential for this role.

Qualifications

• 3-5 years of previous experience in customer service supervisory or similar.
• Calm, efficient, resourceful and organized.
• Excellent grooming standards.
• Passion for delivering exceptional Guest service.

Responsibilities

• Be a brand ambassador providing a positive first impression.
• Ensure smooth check-in and check-out processes.
• Deliver high-quality service to meet Guest expectations.
• Investigate and resolve customer complaints.

Skills

Customer service experience

Interpersonal communication

Organizational skills

Ability to listen

Flexibility

Education

Diploma in Hotel Management / Guest Relations or equivalent

Job description

A leading technology company in Singapore is seeking a Guest Relations / Front Office Executive to deliver excellent service and manage guest relations. The successful candidate will be responsible for greeting guests, resolving complaints, and ensuring that guests have a memorable experience. Candidates should have at least 3-5 years of customer service experience and a diploma in Hotel Management or similar qualifications. Exceptional grooming and interpersonal skills are essential for this role.