Guest Experience Front Desk Agent

HERITAGE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Front Office Agent responsible for providing exceptional customer service and ensuring a smooth guest experience from arrival to departure. The role includes managing check-ins and check-outs, handling reservations, and addressing inquiries. Candidates should have strong communication skills and a diploma in Hospitality or related field. Previous experience in customer service is preferred. Join a dynamic team focused on maximizing guest satisfaction and retention.

Qualifications

• Experience in customer service or front office roles is an advantage.
• Good command of English; additional languages are a plus.
• Punctual, reliable, and a team player.

Responsibilities

• Manage check-in and check-out, handle reservations and inquiries.
• Ensure seamless transition between shifts and complete all opening and closing tasks.
• Assist guests with bookings and arrangements for local attractions and dining.

Skills

Customer service

Strong communication skills

Interpersonal skills

Ability to handle stressful situations

Knowledge of PMS (e.g., Opera Cloud)

Education

Minimum GCE 'O' Level / Diploma in Hospitality

Job description

A leading hospitality company in Singapore is seeking a Front Office Agent responsible for providing exceptional customer service and ensuring a smooth guest experience from arrival to departure. The role includes managing check-ins and check-outs, handling reservations, and addressing inquiries. Candidates should have strong communication skills and a diploma in Hospitality or related field. Previous experience in customer service is preferred. Join a dynamic team focused on maximizing guest satisfaction and retention.