Guest Experience & F&B Operations Supervisor

AQC COFFEE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading coffee company in Singapore is seeking a professional to oversee customer service responsibilities, ensuring compliance with policies and optimal sanitation standards. Key duties include supervising staff, monitoring cleanliness, and addressing customer care issues. The ideal candidate will have experience in service roles, ensuring highest quality in food and beverage preparation and fostering a welcoming environment for customers. This role demands enthusiasm and proactive customer engagement.

Responsibilities

• Maintain knowledge of departmental policies and standard service procedures.
• Supervise upkeep of tools and usage of equipment.
• Analyze customer requirements and prepare plans for resolution.
• Ensure cleanliness and sanitation for organizational projects.
• Provide materials and devices for enhancement of services.
• Facilitate order-taking procedures from customers.
• Coordinate staff setup and supply standards.
• Monitor task statuses assigned to staff.
• Prepare documents to maintain adherence to standards.
• Inspect food and beverage preparation programs.

Job description

A leading coffee company in Singapore is seeking a professional to oversee customer service responsibilities, ensuring compliance with policies and optimal sanitation standards. Key duties include supervising staff, monitoring cleanliness, and addressing customer care issues. The ideal candidate will have experience in service roles, ensuring highest quality in food and beverage preparation and fostering a welcoming environment for customers. This role demands enthusiasm and proactive customer engagement.