Guest Experience Expert (Front Office)

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated professional to manage guest check-ins and check-outs, oversee room assignments, and handle various administrative tasks. Ideal candidates should possess strong organizational skills and have the ability to communicate effectively with both guests and staff. Join a team where elegance and service come first.

Qualifications

• Strong organizational skills for managing check-ins and check-outs.
• Ability to communicate effectively with staff and guests.
• Familiarity with front office administrative tasks.

Responsibilities

• Process guest check-ins and check-outs.
• Manage group arrivals and departures.
• Maintain records and file guest paperwork.
• Inform Duty Manager of any emergencies.

Job description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval