Guest Experience Executive

SWEET POTATO PROJECT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is seeking a candidate to lead the guest relations program under the Guest Experience Manager. Responsibilities include providing superior guest service, managing reservations, and ensuring high operational standards while maintaining guest satisfaction. Ideal applicants must have a mastery of greeting protocols and experience in high-volume restaurant environments. A positive presence and strong time management skills are essential.

Qualifications

• Mastery of simple, direct and warm greeting protocol.
• Knowledge of procedure for high-level restaurant service.
• Experience in managing reservation processes.

Responsibilities

• Lead the restaurant guest relations program.
• Provide superior guest service and assist with guest arrivals and departures.
• Deliver high standards of operations while focusing on guest satisfaction.

Skills

Guest service

Time management

Positive personal presence

Tools

Booking platform

POS system

Job description

Job Description

Lead the restaurant guest relations program under the guidance of the Guest Experience Manager

Job Details

1. Provide superior guest service.
2. Assist the guest relations department in welcoming and departure of guests, restaurant booking system and maximising restaurant capacity without compromising of service.
3. Deliver high standards and consistent quality of operations with attention to profitability and guest satisfaction.
4. Maintain a prominent visible presence daily.
5. Respond appropriately to complaints, escalating as necessary.
6. Assist the floor team when necessary.

Qualifications

1. Mastery of simple, direct and warm greeting protocol.
2. Knowledge of standard procedure with regards to high level high volume restaurant service.
3. Experience in managing reservation chain of command.
4. Comfort with equipment standard functions, including booking platform, POS and all guest management software and databases.
5. Self starter with ability to manage deadlines of self and others.

Keys to success

1. Time management.
2. Constant feedback and reporting of issues as they arise.
3. Willingness to carry out any other duties as required by the operation.
4. Enable a positive work environment among team.
5. Positive personal presence at all times.