Guest Experience Concierge Lead

RC HOTELS (PTE.) LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Singapore is looking for a skilled Concierge to assist guests with tours, restaurant bookings, and travel arrangements. The candidate should excel in customer service and communication, ensuring high service standards and comprehensive knowledge of local attractions. Responsibilities include handling inquiries, maintaining grooming standards, and efficiently using communication tools. This role is vital for enhancing the overall guest experience.

Qualifications

• Proven ability to assist guests with various needs and inquiries.
• Strong communication skills to handle challenging interactions.
• Knowledge of local attractions, government rulings, and booking systems.

Responsibilities

• Assist guests in tours, restaurant bookings, and travel arrangements.
• Provide directional information and local insights.
• Maintain grooming standards and hotel communication tools.

Skills

Guest assistance

Customer service

Communication skills

Booking systems knowledge

Job description

A leading hospitality establishment in Singapore is looking for a skilled Concierge to assist guests with tours, restaurant bookings, and travel arrangements. The candidate should excel in customer service and communication, ensuring high service standards and comprehensive knowledge of local attractions. Responsibilities include handling inquiries, maintaining grooming standards, and efficiently using communication tools. This role is vital for enhancing the overall guest experience.