Guest Experience Champion

SAFFRONS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant in Singapore is seeking a dedicated Guest Relations Manager to enhance customer experiences by building relationships with guests and monitoring service quality. The ideal candidate will have experience in hospitality or customer service, excellent communication skills, and the ability to resolve conflicts effectively. This role involves training team members and collaborating for smooth operations during busy periods.

Qualifications

• Previous experience in hospitality or customer service; leadership experience preferred.
• Exceptional verbal and written communication skills.
• Ability to resolve conflicts and handle complaints tactfully.

Responsibilities

• Greet guests warmly and establish a welcoming atmosphere.
• Act as the primary point of contact for guest inquiries.
• Monitor service quality and handle guest feedback.
• Monitor service quality throughout the guest journey.

Skills

Verbal communication skills

Conflict resolution

Team motivation

Customer service experience

Adaptability

Tools

POS systems

Guest feedback tools

Job description

A leading restaurant in Singapore is seeking a dedicated Guest Relations Manager to enhance customer experiences by building relationships with guests and monitoring service quality. The ideal candidate will have experience in hospitality or customer service, excellent communication skills, and the ability to resolve conflicts effectively. This role involves training team members and collaborating for smooth operations during busy periods.