Group Operations Manager

Fullerton Health Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare company in Singapore is seeking a Manager/Senior Manager to lead operations projects across multiple markets. The ideal candidate should have 6-10 years of experience in healthcare operations, be adept at stakeholder management, and possess strong communication skills. Responsibilities include enhancing regional products, coordinating workflows, and developing key performance indicators for success. The role requires a data-driven mindset and governance experience.

Qualifications

• 6–10 years of experience in operations.
• Business process re-engineering experience is a plus.
• Strong governance experience is essential.

Responsibilities

• Lead and support enhancements to regional products.
• Coordinate seamless workflows and resolve obstacles.
• Develop measurements to track initiative success.
• Collaborate with leadership for Target Operating Model implementation.
• Monitor KPIs across different markets.

Skills

Healthcare operations

Stakeholder management

Data-driven decision-making

Excellent communication

Interpersonal skills

Job description

Group Operations Centre of Excellence (COE)

About the job

About the Role

We are seeking Manager / Senior Manager role in Fullerton Health, Group Operations Centre of Excellence. This role involves managing the various projects in Group Operations across the different operating markets. This will include leading and coordinating the regional product processes and deliverables.

The ideal candidate should be competent in healthcare or third-party administration operations and comfortable in managing stakeholders across different operating markets.

Key Responsibilities

• Project Execution & Evaluation
• Lead and support the enhancements in uplifting the regional product to ensure frictionless experience across the different markets.
• Work with the different stakeholders in the various countries and functions to coordinate seamless hand-off workflow and drive resolution of potential obstacles.
• Develop key measurements which will track and monitor the success of the initiatives.
• Use data-driven approaches to evaluate project outcomes and impact.
• Continuously refine and scale successful initiatives.

• Operational Strategic Oversight
• Collaborate with leadership and partner with countries and functions (Operations, Technology, Finance) to implement future Target Operating Model (TOM).
• Develop and monitor Key Performance Indicators (KPIs) across the different markets.
• Continuous improvement and innovate Operations Excellence practices.

Other Requirements

• 6–10 years in operations. Business process re‑engineering experience is a plus.
• Strong governance experience.
• Excellent communication and interpersonal skills
• Data‑driven decision‑making
• Cross‑country stakeholder management.