GRIT Trainee - Production Support Specialist, Enterprise Efficiency

GARENA ONLINE PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading tech company in Singapore is seeking a Product Support Specialist for a full-time role as part of the GRIT Programme. This position offers fresh graduates a chance to enhance productivity and collaboration within the organization. Responsibilities include responding to user queries, troubleshooting issues, and managing production tickets. Ideal candidates will have strong communication skills, problem-solving abilities, and a background in digital product teams. Citizens or PRs only, with a focus on recent graduates.

Qualifications

• Hands-on experience in a digital product team is preferred.
• Experience working in multicultural or cross-border environments is an advantage.

Responsibilities

• Respond promptly to user queries and provide guidance.
• Perform initial troubleshooting to identify root causes.
• Support production issue management and track tickets.
• Ensure resolution or escalation of problems through collaboration.
• Identify patterns in reported issues to improve product quality.

Skills

Excellent communication skills

Effective troubleshooting skills

Problem-solving mindset

Organization and time management

Education

Graduated or graduating in 2024 or 2025

Singapore Citizen or Permanent Resident

Job description

About Team

The Enterprise Efficiency team is instrumental in implementing solutions that drive productivity and collaboration across the organization. Our key business users include C‑level executives, HR and Finance teams, and also all employees organization‑wide. As a Product Support Specialist, you will gain the opportunity to understand the different products within our team and be exposed to working with different stakeholders across Engineering, Product Management, and Business teams. Join us on a meaningful journey to improve life at work across the organization.

Job Description

This is a 6 months full‑time onsite role based in Singapore as part of the GRIT Programme. The GRaduate Industry Traineeships (GRIT) Programme is an initiative by Workforce Singapore (WSG) that offers fresh graduates with traineeship opportunities across various sectors.

• Respond promptly and effectively to user queries, providing clear and comprehensive guidance.
• Perform initial troubleshooting, conducting research to identify potential root causes of reported issues.
• Support end‑to‑end production issue management involving production tickets tracking, liaising with relevant parties, and seeing tickets to resolution.
• Ensure timely resolution or escalation of problems through close collaboration with the Engineering team, Product Managers, and other stakeholders.
• Identify patterns and trends in reported issues to improve product stability and quality, and communicate findings to relevant stakeholders.

Job Requirements

• Graduated or graduating in 2024 and 2025 from Universities, Polytechnics, or Institutes of Technical Education (ITE), or graduated earlier and completed National Service in 2024 or 2025
• Singapore Citizen or Singapore Permanent Resident
• Understanding and/or having hands‑on experience in a digital product team is preferred.
• Excellent communication skills with the ability to engage with others.
• Experience working in multicultural or cross‑border environments is an advantage.
• Effective troubleshooting skills with a strong problem‑solving mindset.
• Conscientious, organized, and structured with good time management.
• Strong sense of responsibility and accountability.