GRIT Trainee - Digital Banking

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An international banking institution in Singapore seeks trainees for its Digital Banking team for up to 6 months. Trainees will gain exposure to functions such as Client Experience, Digital Engagement, and Retail Analytics. Applicants should be graduating in 2024 or 2025 and possess strong analytical skills, excellent communication, and a keen interest in banking. The role offers a competitive salary and comprehensive benefits that support well-being and development.

Benefits

Competitive salary

Flexible working options

Wellbeing support

Continuous learning opportunities

Inclusive work environment

Qualifications

• Graduated or graduating in 2024 and 2025 from universities.
• Have the permanent legal right to work in Singapore.
• Keen interest in Banking and Finance industry.

Responsibilities

• Join various SG Digital Banking Functions.
• Shape customer centric culture in Client Experience.
• Drive process simplification using Design Thinking.
• Ensure customer engagement with digital products.

Skills

Excellent interpersonal skills

Curious and bold learner

Strategic thinker

Exceptional written and oral communication skills

Strong analytical skills

Problem-solving skills

Education

Graduated or graduating in 2024 and 2025

Tools

Excel

PowerPoint

SAS

Python

R

Job description

Trainees will join the Digital Banking team for up to 6-months and may be exposed to various SG Digital Banking Functions (including but not limited to Client Experience & Complaints Management, Design Thinking, Digital Engagement, Digital Platforms, Digital Sales, Retail Analytics).

Our Digital Teams

• Client Experience & Complaints Management (CX Support) – Shape and champion the customer centric culture of SG WRB. Through the initiatives stated under ‘Processes’, it helps foster a culture where every member is dedicated to understanding, valuing, and enhancing the customer experience.
• Design Thinking – Using client centric approach to drive process simplification and projects, to achieve business objectives across our channels as well as best-in-class client experience
• Digital Engagement – Ensuring our customers remain engaged with our mobile app, products, services, and maintain a strong relationship with our bank
• Digital Platforms – Deliver the bank digital capabilities from the business side on our Digital Platforms (primarily on Online Banking, Mobile Banking, Pre-Login Website and Online Real-time Onboarding platform)
• Digital Sales – Support acquisition for personal retail baking products in Singapore and ensure smooth digital sales operation to facilitate the launch of digital programs
• Retail Analytics – performing deep-dive analysis and insights to derive data-driven decisions , Provide End-to-end support from Analytics to Campaign / Fulfilment Leads extraction and execution, develop powerful dashboard to communicate the insights and finally, creating impactful analysis/insights presentation to the Business.

Eligibility

• Graduated or graduating in 2024 and 2025 from universities
• Have the permanent legal right to work in Singapore
• Keen interest in Banking and Finance industry
• Possesses excellent interpersonal skills, multi-cultural awareness and sensitivity
• Curious and bold learner to understand various Retail clients’ products and systems
• Strategic thinker to develop comprehensive digital engagement strategy to foster customer loyalty
• Exceptional written and oral communication skills

Preferred Qualifications for CX Support

• Strong analytical and problem-solving skills to utilise data and support quality reviews in the complaint handling
• Proficiency in Excel, PowerPoint

Preferred Qualifications for Retail Analytics

• Knowledge in coding and programming languages like SAS, Python or R
• Proficiency in Analytics to utilise data driven insights and identify trends

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers