GRIT: Global Consumer Financial Services, Digital Transformation, Branch Transformation

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking a Digital Transformation Associate to drive key branch transformation initiatives. This role involves managing daily operations, collaborating with various teams, and helping to enhance branch performance through data analysis. Ideal candidates are recent graduates with a degree in Business or IT, possessing strong communication skills and a proactive attitude. The position offers competitive pay and professional development opportunities.

Benefits

Competitive base salary

Holistic flexible benefits

Industry-leading learning opportunities

Qualifications

• Recent graduate from a Polytechnic or University.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities.

Responsibilities

• Manage day-to-day operations and liaise with branches, IT, Risk, and Compliance.
• Analyze data and suggest improvements to branch performance.
• Support the lifecycle of branch transformation projects.

Skills

Communication skills

Detail-oriented

Organizational abilities

Proactive attitude

Basic understanding of agile methodologies

Proficient in Microsoft Office Suite

Education

Diploma or degree in Business, Information Technology, or a related field

Tools

JIRA

Confluence

Job description

Why Join

Be at the heart of OCBC’s evolution. As a Digital Transformation Associate within Global Consumer Financial Services, you’ll directly impact how we deliver banking experiences to our customers. You’ll collaborate with diverse teams, tackle real‑world challenges, and gain invaluable experience shaping the future of our branch network. It’s a chance to build a strong foundation for a rewarding career at Singapore’s longest established bank.

How you succeed

Successful candidates will thrive in a fast‑paced environment, embracing ambiguity and demonstrating a proactive approach to problem‑solving. You’ll need to build strong working relationships with stakeholders across various departments, effectively communicate complex information, and manage multiple priorities simultaneously. A willingness to learn and a commitment to delivering results are essential.

What you do

You will be responsible for the smooth operation of key branch transformation initiatives, working as a vital link between different teams.

Your responsibilities include:

• Managing day‑to‑day operations and liaising with branches, IT, Risk, and Compliance.
• Collaborating with Product Owners to analyse data, identify trends, and suggest improvements to branch performance.
• Working directly with branches to understand and address product and system‑related issues.
• Supporting the end‑to‑end lifecycle of branch transformation projects.
• Contributing to process improvements and documentation.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in‑between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award‑winning environment.

Who you are

• A recent graduate from a Polytechnic or University with a diploma or degree in Business, Information Technology, or a related field.
• Possess strong communication and interpersonal skills.
• Detail‑oriented with excellent organizational abilities.
• Demonstrate a proactive attitude and willingness to learn quickly.
• Have a basic understanding of agile methodologies and product management concepts is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with project management tools (e.g., JIRA, Confluence) is advantageous.

Learning Objectives

This role will provide you with:

• A comprehensive understanding of branch platforms and operating models.
• Familiarity with the Agile Framework and end‑to‑end project delivery.
• Development of skills in problem‑solving, customer journey mapping, and UX design.
• Experience in market research and product development.

Who we are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.