Global Social Media Operations Lead

Cheil Singapore Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Iris Singapore invites applications for a Social Media Operations Executive to support Samsung's global social media operations. You will coordinate content validation, manage workflows across teams, and oversee community engagement with key opinion leaders.

The role requires meticulous organisation, strong written communication, and comfort with fast-paced environments. Experience with major social media tools and a willingness to work closely with cross-functional teams is essential.

Qualifications

• Diploma or Degree in Marketing, Communications, Media, or related fields.
• Min. 2 years in social media, community management, or account management.
• Strong written communication and tone awareness.
• Familiarity with Instagram features and best practices.
• Highly organized and detail-heavy processes.
• Interest in mobile photography or tech brands is a plus.
• Meticulous, process-driven with ownership.
• Experience with social media management/analytics platforms listed.
• Korean proficiency beneficial (not mandatory).

Responsibilities

• Manage end-to-end content requests from local markets and creators, ensuring brand/platform compliance.
• Coordinate with HQ and internal teams for seamless content workflows.
• Track workflow statuses across platforms for timely delivery and reporting.
• Review content for brand alignment, platform suitability, compliance and quality.
• Identify KOL content opportunities and engage communities effectively.
• Catalogue and organize approved assets for easy retrieval and reuse.
• Maintain meticulous attention to prevent content errors or asset issues.
• Write and adapt social copy to brand voice and best practices.
• Publish and schedule content with accuracy and timeliness.
• Monitor conversations and assist crisis management by early risk escalation.

Skills

Social media management

Content validation

KOL engagement

Analytical platforms

Team coordination

Written communication

Education

Marketing/Communications/Media degree

Tools

Meta Ads Manager

Meta Business Suite

LinkedIn Campaign Manager

Sprinklr

Sprout Social

Brandwatch

Job description

Iris Singapore invites applications for a Social Media Operations Executive to support Samsung's global social media operations. You will coordinate content validation, manage workflows across teams, and oversee community engagement with key opinion leaders.

The role requires meticulous organisation, strong written communication, and comfort with fast-paced environments. Experience with major social media tools and a willingness to work closely with cross-functional teams is essential.