Global Security Service Delivery Lead

Argyll Scott Singapore; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global security solutions provider in Singapore is seeking a Global Security Service Delivery Lead to oversee and enhance enterprise-wide security services. The ideal candidate will have over 7 years of experience in IT or cybersecurity and a strong grasp of IT service management principles. They will act as a link between security and business functions, ensuring services are effectively delivered while adhering to policies and regulations. This role offers opportunities for significant impact and leadership in security service execution.

Qualifications

• 7+ years of experience in IT or cybersecurity, with 3 years in service management.
• Strong understanding of the ITIL framework.
• Hands-on knowledge of enterprise IT and security technologies.

Responsibilities

• Own and manage global security services.
• Act as a primary contact for security service operations.
• Ensure compliance with internal and external requirements.

Skills

IT service management

Cybersecurity principles

Cross-functional team collaboration

Stakeholder management

Education

Bachelor’s degree in Information Security or related field

Tools

Endpoint security

IAM

SIEM

Cloud security

Job description

Overview

Job Title: Global Security Service Delivery Lead

Location: Singapore

The Global Security Service Owner is responsible for owning, managing, and continuously improving enterprise-wide security services. This role ensures that security services are delivered effectively to end users, IT teams, and business functions, while aligning with organizational policies, compliance requirements, and risk appetite. The role acts as the bridge between security, IT service delivery, and business stakeholders.

Responsibilities

• Own and manage assigned global security services (e.g., endpoint protection, identity and access management, vulnerability management, security monitoring, etc.).
• Act as the primary point of contact for security service operations and escalations.
• Work closely with IT infrastructure, service desk, and application teams to ensure seamless integration of security controls and service delivery.
• Engage with end users to drive adoption, awareness, and effective use of security services.
• Define and maintain service roadmaps, SLAs, KPIs, and reporting for security services.
• Ensure compliance with internal security policies, standards, and external regulatory requirements.
• Partner with security operations, risk, and compliance teams to identify risks and remediate issues.
• Drive continual service improvement through automation, process optimization, and user experience enhancements.
• Support incident response and problem management activities related to security services.

Qualifications & Experience

• Bachelor’s degree in Information Security, Computer Science, or related field (or equivalent experience).
• 7+ years of experience in IT or cybersecurity, with at least 3 years in a service ownership or service management role.
• Strong understanding of IT service management (ITIL framework) and cybersecurity principles.
• Hands-on knowledge of enterprise IT and security technologies (e.g., endpoint security, IAM, vulnerability management, SIEM, cloud security).
• Proven ability to work with cross-functional teams (IT, service desk, business units, vendors).
• Excellent communication, stakeholder management, and problem-solving skills.
• Certifications such as CISSP, CISM, ITIL, or similar are a plus.

Key Competencies

• Service ownership mindset with accountability for delivery and outcomes.
• Strong collaboration skills across technical and non-technical teams.
• Ability to balance security requirements with business needs and user experience.
• Analytical and data-driven approach to decision-making.
• Proactive in identifying improvements and driving change.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.