Global Process Delivery Analyst II, AP

NIKE GLOBAL TRADING B.V. SINGAPORE BRANCH; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

Nike, Inc. is seeking an Analyst II in the Asia Pacific Regional GPD team to own regional Total Rewards programs, including benefits, insurance, pension, and leave programs, while partnering with Finance, Payroll and HR stakeholders across markets.

You will analyze data, prepare reports, and deliver trainings to HR professionals and employees. This role emphasizes process improvements, governance, and scalable operations in a dynamic, diverse environment.

Qualifications

• 3–5 years of experience in HR operations, regional Total Rewards administration, shared services, or related HR process delivery.
• Ability to independently achieve assigned goals while contributing to overall team performance across multiple recurring cycles and stakeholder groups.
• Ability to understand and communicate fairly complex program, process, and system information, with standard work products reviewed by colleagues.
• Strong analytical capability to initiate investigations, connect related issues, determine root causes, and recommend practical solutions.
• Sound judgment in selecting the most appropriate option or method to improve established approaches while managing financial, compliance, privacy, and employee-impact risks.
• Confidence facilitating training, guiding teammates, and influencing cross-functional partners without formal authority.
• Working expertise in Workday and ServiceNow, plus the ability to use relevant benefits, payroll, time, reporting, and workflow tools.
• Experience supporting or leading workstreams involving process improvement, testing, readiness, implementation, or operational change.

Responsibilities

• Own implementation and administration of assigned regional Total Rewards programs, including benefits, insurance, pension, incentive, sick leave, and other approved compensation, wellbeing, or leave programs.
• Own benefits billing reviews and settlements, analyse discrepancies, and coordinate resolution across Finance, Payroll, vendors, and Total Rewards partners.
• Lead audits of regional employee benefits and Total Rewards data, investigate root causes, and implement or recommend corrective actions.
• Interpret and communicate fairly complex program information, process requirements, and employee actions to employees, HR professionals, and stakeholders across assigned markets.
• Develop recurring and ad hoc reports, reconciliations, and statistical analyses that highlight delivery status, exceptions, risks, and operational trends.
• Design and deliver training or informational programs on Total Rewards processes for HR professionals, employees, and relevant stakeholders.
• Lead defined workstreams within regional Total Rewards operational projects, including requirements clarification, stakeholder alignment, testing, readiness, implementation, and post-launch validation.
• Independently manage work queues, recurring service calendars, dependencies, and key milestones to achieve service, quality, cycle-time, and backlog goals.
• Initiate analysis and investigation to solve differing but related operational problems and identify the most appropriate options or methods to improve existing approaches.
• Partner with cross-functional HR teams to improve systems, controls, data quality, processes, and employee experience.
• Strengthen operational governance through clear work instructions, controls, decision records, performance updates, and proactive escalation of material risks.
• Guide teammates, share expertise, and strengthen cross-training and regional capability within assigned services.

Skills

HR operations

Total Rewards

Analytical thinking

Process improvement

Cross-functional collaboration

Training & coaching

Data analysis

Stakeholder management

Communication

Problem solving

Tools

Workday

ServiceNow

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

WHO YOU'LL WORK WITH

The role sits within the Asia Pacific Regional GPD team and reports to the Senior Manager, Global Process Delivery, AP. The Analyst II partners with employees, managers, People Solutions Advisory, HR Business Partners, Total Rewards Centres of Excellence, Payroll, Finance, Legal, Compliance, and external vendors to own regional delivery, resolve exceptions, and advance operational improvements.

WHO WE ARE LOOKING FOR

• 3–5 years of experience in HR operations, regional Total Rewards administration, shared services, or related HR process delivery.
• Ability to independently achieve assigned goals while contributing to overall team performance across multiple recurring cycles and stakeholder groups.
• Ability to understand and communicate fairly complex program, process, and system information, with standard work products reviewed by colleagues.
• Strong analytical capability to initiate investigations, connect related issues, determine root causes, and recommend practical solutions.
• Sound judgment in selecting the most appropriate option or method to improve established approaches while managing financial, compliance, privacy, and employee-impact risks.
• Confidence facilitating training, guiding teammates, and influencing cross-functional partners without formal authority.
• Working expertise in Workday and ServiceNow, plus the ability to use relevant benefits, payroll, time, reporting, and workflow tools.
• Experience supporting or leading workstreams involving process improvement, testing, readiness, implementation, or operational change.

WHAT YOU'LL WORK ON

• Own implementation and administration of assigned regional Total Rewards programs, including benefits, insurance, pension, incentive, sick leave, and other approved compensation, wellbeing, or leave programs.
• Own benefits billing reviews and settlements, analyse discrepancies, and coordinate resolution across Finance, Payroll, vendors, and Total Rewards partners.
• Lead audits of regional employee benefits and Total Rewards data, investigate root causes, and implement or recommend corrective actions.
• Interpret and communicate fairly complex program information, process requirements, and employee actions to employees, HR professionals, and stakeholders across assigned markets.
• Develop recurring and ad hoc reports, reconciliations, and statistical analyses that highlight delivery status, exceptions, risks, and operational trends.
• Design and deliver training or informational programs on Total Rewards processes for HR professionals, employees, and relevant stakeholders.
• Lead defined workstreams within regional Total Rewards operational projects, including requirements clarification, stakeholder alignment, testing, readiness, implementation, and post-launch validation.
• Independently manage work queues, recurring service calendars, dependencies, and key milestones to achieve service, quality, cycle-time, and backlog goals.
• Initiate analysis and investigation to solve differing but related operational problems and identify the most appropriate options or methods to improve existing approaches.
• Partner with cross-functional HR teams to improve systems, controls, data quality, processes, and employee experience.
• Strengthen operational governance through clear work instructions, controls, decision records, performance updates, and proactive escalation of material risks.
• Guide teammates, share expertise, and strengthen cross-training and regional capability within assigned services.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.