Global Payments BPO & Compliance Lead

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global tech company in Singapore seeks a skilled professional to oversee BPO operations and ensure compliance across its global payment solutions. The ideal candidate will have over 5 years of relevant experience, excellent communication skills, and an in-depth understanding of BPO management. The role entails managing a large compliance outsourcing team and developing service agreements that enhance supplier performance. Join a forward-thinking team dedicated to inspiring creativity and enriching life.

Qualifications

• 5+ years of experience in global Business Process Outsourcing operations.
• Proficient in data analysis with excellent communication skills.
• In-depth understanding of BPO management principles.
• Familiar with industry trends and best practices.

Responsibilities

• Manage a large compliance outsourcing team effectively.
• Coordinate BPO resources to meet business demands.
• Develop service level agreements and monitor supplier performance.
• Implement and manage cross-project operations among suppliers.
• Enhance recruitment, training, and incentive systems for BPO personnel.

Skills

BPO operations management

Data analysis

Excellent communication skills

Strategic thinking

Project management

Education

Bachelor's degree or above

Job description

A global tech company in Singapore seeks a skilled professional to oversee BPO operations and ensure compliance across its global payment solutions. The ideal candidate will have over 5 years of relevant experience, excellent communication skills, and an in-depth understanding of BPO management. The role entails managing a large compliance outsourcing team and developing service agreements that enhance supplier performance. Join a forward-thinking team dedicated to inspiring creativity and enriching life.