Global Operations & Maintenance Business Program Manager

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking an experienced professional to manage end-to-end licensing operations, focusing on cloud service efficiency and customer satisfaction. Successful candidates will have at least 8 years of experience in business operations within the Cloud Service Provider and/or Renewables industries, with strong stakeholder management skills and relevant Microsoft certifications. This role offers a dynamic work environment and opportunities for growth.

Qualifications

• Minimum 8 years of experience in licensing management or business operations in Cloud Service Provider and/or Renewables industries.
• Proven experience of orchestrating cross-functional teams to deliver positive business results.
• Strong stakeholder management and analytical skills.

Responsibilities

• Manage end-to-end licensing operations including renewals and contract lifecycle documentation.
• Track, analyze and optimize cloud service related hosting cost efficiency.
• Mobilize resources to resolve key issues ensuring project closure.

Education

Degree in Business Administration

Degree in Information Systems

Tools

Microsoft Azure

Microsoft 365

Job description

• Manage end-to-end licensing operations, including renewals, pricing proposals, and contract lifecycle documentation.
• Track, analyze and optimize public cloud service related hosting cost efficiency at the company level.
• Analyze customer satisfaction, attrition risks and multi-dimensional of factors. Drive overall improvement of customer satisfaction and retention, as well as O&M revenue (renewals, upselling, service add-ons).
• Mobilize sales, finance, delivery/operations, and partner resources to resolve key issues and ensure timely project closure and execution.
• Orchestrate cross-functional teams to implement O&M incentive programs so as to achieve a higher LTSA adoption rate and increase the sale of upsell of profitable service packages.
• Track and report on program performance, providing insights to management for decision-making.
• Maintain accurate business process documentation and compliance reports.
• Collect frontline feedback, propose simplification suggestions to O&M, GTM, Delivery, SA, Product stakeholders, and drive iteration of commercial terms and processes.
• Oversee external supplier/outsourcing support for quality and delivery to ensure contract fulfillment and cost efficiency.

Requirements

• Degree in Business Administration, Information Systems, or related field.
• Minimum 8 years of experience in licensing management, business operations, or program governance in Cloud Service Provider and/or Renewables industries.
• Proven experience of orchestrating cross-functional teams to construct and evolve SOPs, programs and campaigns, and eventually deliver quantitative and positive business results.
• Capable of independently producing pricing scenarios, negotiation scripts, and contract term lists; leading cross‑functional reviews.
• Certifications (at least Fundamentals level) in Microsoft products including Azure and M365 are required.
• Strong stakeholder management and analytical skills.
• Excellent written and verbal communication skills.